Arto Galleria is the new platform for visual art lovers!
If you want a replacement instead, simply write to the artist within the 10-day period. If the artist can accommodate you, our team will quickly communicate with you.
Whether you prefer a refund or a replacement of your purchase, the procedure is simple. You must send us an email that includes the reason for the return or exchange, as well as pictures supporting the reason for this return or exchange.
Once they receive all the necessary information, a member of our team will contact you. All the documents you need, like shipping labels or commercial invoices for international shipments, will be sent to you by email.
Make sure to follow the guidelines as defined in the “Return Policy”. To facilitate the refund or replacement process, we recommend you include pictures of the damage and send everything back in its original packaging.
No need to arrange anything in case of a return or a replacement! One working day before pickup, we’ll send you every required document by email: shipping labels, commercial invoices for international shipments, etc. This way, your order can be returned as promptly as possible, and you won’t have to pay a cent for shipment.
If 30 days after the estimated arrival date, you still didn’t get your artwork, please reach out to us on our “Contact” page. You can also communicate with the artist by accessing your account’s “Orders” section and by clicking on “Contact” next to the purchase in question.
You can cancel your order at any time until the artwork is shipped. If shipping hasn’t been confirmed yet, you must send us an email that includes the reason for the cancellation.
Do not hesitate to contact our online support to answer all your questions. It will be a pleasure to assist you.
We seek to empower the art community by fostering meaningful connections between artists and art lovers.